SeaHelp ends troubles with the online- search for berthing places:
Our own booking portal as from 2018
Those skippers who, up to now, were looking for a berthing place in Croatia during the main season, had the choice to laboriously contact the next marinas directly from aboard or they could entrust themselves to a booking portal. However, both possibilities did not necessarily increase holiday feelings. During the main season, many marinas tend to leave telephone calls unanswered when there is gathering too large a crowd at the reception desk, and with regards to online booking portals, a huge number of SeaHelp members were given a nasty surprise: the berthing place, booked and paid in advance by credit card was not available in the end, so trouble was for sure. On that account, we at SeaHelp have decided to offer our own berth booking as from 2018, with a guarantee for booked and paid berths in the accustomed SeaHelp quality. This will be another service offer within the SeaHelp app.
“In principle, booking a berth can be as easy as booking a hotel room, if you do it right”, reports SeaHelp CEO Wolfgang Dauser. During the last year, SeaHelp received an increased number of complaints about online booking portals: either the berthing places, firmly booked and paid for in advance, were already occupied on arrival or the fees for cancelled berths were not reimbursed. And even one of the major European boating magazines had to experience that the much praised, new online world is not yet working as actually assumed and promised when trying to book online in Croatia.
So last but not least due to this, SeaHelp decided to father its own independent booking portal. This portal will advance to a new level of cooperation with the marinas: direct online access to available berthing places, automatic payment directly when booking and thus the guarantee that the booked berth will be actually available. Wolfgang Dauser continues: “needless to say that the time aboard should be thoroughly enjoyed and not be wasted with the annoying, sometimes uncertain and time-consuming search for available berthing places.” And with this statement, he has undoubtedly voiced the sentiments of the majority of skippers.
And there is another point to mention: all the data was supposed to be displayed most transparently within an app for iOS and Android operating systems. Integration into the SeaHelp app will follow subsequently, converting it into a powerful tool for skippers: requests for assistance, petrol stations, doctors’ surgeries, anchor watch, buoy fields, marinas, weather alerts and, as from the water sports season 2018, as well the booking of berths – more is hardly possible.
Preparations for the SeaHelp booking system are currently running at full speed in order to put it into service on schedule for the 2018 season.