Privacy Policy

Privacy Policy


As used in this Privacy Policy, “Sea-Help GmbH”, “We”, “Us” or “Our”, refers to Sea-Help GmbH, registered at Maria Greil Straße 6, 4802 Ebensee.

This privacy Policy refers to the use of the Sea-Help-App or other applications to be published by us for mobile devices („Applications“) and our website („Websites“) including other websites to be released by us. It is not applicable to the membership with Sea-Help or any (other) Service provided by Sea-Help.

By using / visiting the Applications / the Websites, you particularly agree to the collection, use and disclosure of your information (including personal information) in accordance with this Privacy Policy. We may collect and/or you may be asked to provide us with your information (including personal information) any time you are in contact with us, visit the Websites or use the Applications.

We take the privacy of our users and data security very seriously and believe in the right of our users to know which data is collected and for what purpose. We therefore strive to make our actions transparent and allow our users to control the collected data and remove it if they so wish, and we take all reasonable precautions to prevent unauthorised access to this data.

We value your privacy and will never sell your information to anyone without your knowledge and consent.

When using any of our services you consent to the collection, transfer, manipulation, storage, disclosure and other uses of your information as described in this Privacy Policy. Irrespective of which country you are based in, you authorize Sea-Help GmbH to use your information in, and as a result to transfer it to and store it in Austria and any other country where Sea-Help, or any third party service providers acting on its behalf, operates. Privacy and data protection laws in some of these countries may vary from the laws in the country where you are based.

Please read this Privacy Policy in order to learn more about the data we collect, what we use it for and how we protect your privacy.

1. Collected data and what is it used for

We may collect any or all of the information that you give us together with data about your use of the Websites and Applications, but we will primarily use the collected data to provide you with a satisfactory service and enhance your experience regarding the Applications and Websites.

1.1. Collection of device and technical information

We might collect the data necessary for you to use our Websites and Applications and for us to maintain and analyze the functioning of the Applications and Websites and to personalize the content of the Applications.

We automatically obtain certain information about your computing device, including IP address; Country code; Time zone; session start/stop time; IDFVs, Language; Network status (WiFi, etc.), browser plug-in types and versions; platform, SDK version, timestamp; Technical device information (e.g. device model and name, operating system name and version, CPU information, storage size, screen size, firmware, software API key identifier for application, Push notifications token. Although some of this information (such as IDFA, IDFV, IP address) may uniquely identify your device, this information does not identify you personally. Some legislation (such as US) may treat information that uniquely identifies your device as personal information.

1.2. Collection of classical personal information

We may also collect personally identifiable information about you (such as your name and surname, email address), as well as non-personally identifiable information (such as boat details, age range and gender) that you provide us by using our Applications and Websites or contacting us directly.

We will only use the contact information you provide to us (for example, your name and email address) for the purpose for which you provided it to us. We will not share this data with other third parties than listed under following website:

If you wish to delete your contact information that we received upon your specific email inquiry, please send an e-mail to and your e-mail will be deleted from our database.

1.3. Our use of information collected from you

We use the information collected from you for delivering and promoting our services, internal analysis and research to improve the Applications and Websites. You hereby allow us to collect, process and store the data as stated in this Privacy Policy. We use the information we collect about you/your computing device to deliver services to you and to operate our business. Such use by us and by our Partners may include: Delivering our services: developing, delivering and improving our products, services, and content, tailoring our products and services, providing software updates and product support, understanding and analysing trends in connection with usage of the Applications and Websites, administering the Applications and the Websites, and customer communications. For information that can be treated as personal information in some legislation, we use only device identifiers. Analytics and research: Understanding and analyzing trends in connection with the usage of the Applications and Websites, auditing, learning about user behaviour within the Applications and Websites (how often you use it, the events that occur within the Applications and Websites, aggregated usage, performance data etc.), gathering demographic information about our user base, data about where the Applications were downloaded from. For information that can be treated as personal information in some legislation, we use only device identifiers. For a detailed explanation about what information is being used for what purposes and by which Partners please see the “Cookie” section of this Privacy Policy.

1.4.Push notifications

We will use push notifications for weather alerts and other important news and information. You will receive push notifications only if you are subscribed to push notifications in the Application. You can unsubscribe in accordance with instruction provided for your device. We collect push notification tokens in order for us to be able to determine whether you are subscribed to push notifications.

2. Storing of information

We store your information for as long as needed to provide you with our services regarding the Applications and Websites. Within using the Applications and using the Websites you confirm to be aware of and agree to the fact that your data may continue to be stored by us.

We store personal information as long as it is needed for the provision of our services regarding the Applications and Websites. Traffic information is erased or made anonymous when it is no longer needed for the purpose of the transmission or, in the case of payable services, up to the end of the period during which the bill may lawfully be challenged or payment pursued. Location information is stored to the extent and for the duration necessary for the provision of a value-added service. Cookies, direct marketing and provision of value-added services information (including traffic information used for these purposes) is stored as long as the same is necessary for the provision of these activities, or up to the time when a user opts out from such use in accordance with this Privacy Policy and the “Access to Personal Information” section herein. Other information is stored for as long as we consider it to be necessary for the provision of our services. This section shall not prevent any technical storage or access to information for the sole purpose of carrying out the transmission of a communication or as strictly necessary in order for us to provide the service you requested.

3. Protection of personal information

We have implemented: reasonable security measures to protect the confidentiality, security and integrity of the collected information, and to prevent unauthorized access and the use of information contrary to this Privacy Policy. Although we use commercially reasonable efforts to assure that your information remains secure when maintained by us, please be aware that no security measures are perfect or impenetrable.

4. Integrity of personal information

We strive to enable you to keep your information accurate, complete and up to date. You can access, check and ensure the integrity of your information as described below.

5. In-app purchases

Our Applications enable in-app purchases.

Our Applications are free, however they might include in-app purchases. In-app purchases may be made only upon entering the app store password and you are responsible for maintaining the security of such password. You should be aware of the 20-minute window after the downloading of an Application, during which in-app purchases may be made without inserting an in-app store password. You should also take into account that some operating systems on mobile phones do not require entering of the app store account password to carry out in-app purchases.

6. Opt-out

You are always free to opt out from the future collection of your personal information by “Sea-Help GmbH” in accordance with this Privacy Policy by uninstalling all the Applications from each of your computing devices and discontinuing use of the Websites.

7. Cookies

A cookie is a piece of data stored on the user’s computer tied to information about the user. Most browsers allow you to disable cookies or set your browser to alert you when cookies are being sent to your computer. Please note that removing or blocking cookies may affect your user experience and you may have to manually adjust some preferences every time you visit our website and some functionalities may not work.

When you visit our website, you agree that we may place cookies to your computer that uniquely identify your browser. We use cookies for very limited purposes, that is to improve the quality of our service by storing user preferences and other customisation functions and to track usage information. Cookies also enable us to provide you a personalized experience, which is in line with your settings.

Google Analytics cookie: As a great number of internet sites, we use Google analytics to measure the usage of our website. Google Analytics uses a cookie to more efficiently track individual users of the site.

8. Analytics

8.1. Google Analytics

“Sea-Help GmbH” utilises Google Analytics, a web analytics tool, that helps “Sea-Help GmbH” understand how users engage with our Site, so that we can review and improve our Services. Google Analytics collects information anonymously. It provides a report to “Sea-Help GmbH” with website trends without identifying individual visitors. Site usage is tracked using Google Analytics in accordance with their Privacy Policy . However, if you do not want your data to be used by Google Analytics, you may opt-out by installing Google Analytics Opt-out Browser Add-on .

8.2. Do Not Track

“Do Not Track” is a feature enabled on some browsers that sends a signal to request that a web application disable its tracking or cross-site user tracking. We do not do any cross-site user tracking for advertising purposes, we only use cookies for analytical/sharing/authentication purposes mentioned above. We are however legally obliged to disclose that: “At present, “Sea-Help GmbH” does not respond to or alter its practices when a Do Not Track signal is received.”

8.3. Fabric SDK

Fabric SDK provides us with the ability to capture and collect crash logs through the Crashlytics service (Crashlytics privacy policy can be found at ), and we collect statistical data on the usage of our app through Answers (Answers privacy policy can be found at ).

8.4. Firebase SDK

Firebase SDK provides us with the ability to and collect collect statistical data on the usage of our app (Firebase privacy policy can be found at ).

8.5. Third Parties

We may provide links and/or connections to third-party websites or services from our Website and Applications. We are not responsible for the practices employed by websites or services linked to or from “Sea-Help GmbH” Websites or Applications, including the information or content contained therein.

Please remember that when you use a link to go from the Websites or Applications to another website or service, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those linked on our website or in our applications, are subject to that third party’s own rules and policies. We are not responsible for the privacy practices or content of these third-party sites.

9. Support

If you have further questions or any concerns regarding privacy with “Sea-Help GmbH” and have already signed up in “Sea-Help GmbH”, the best way to get the answers is to contact us by email at

If you submit a support request, we may receive your email address and other information you provide related to your support request (“Support Information”). We use Support Information only to provide support to you. We don’t rent, sell or share your email address unless we have your express consent and in the following circumstances: We may share your Support Information with our support providers, but only for the purpose of providing support to you. We may share your email address and Support Information to enforce compliance with our mobile application license agreements and user agreements, to respond to legal requirements, when legally required to do so, and at the request of governmental authorities. We may share your email address and Support Information with a successor entity or in connection with a corporate merger, consolidation, sale of assets or other corporate reorganisation provided that use of your email address is otherwise in compliance with this Privacy Policy.

10. Changes to this Privacy Policy

We may amend this Privacy Policy from time to time. Any changes will be placed here and the amended version will supersede this version of our Privacy Policy. Use of information we collect is subject to the Privacy Policy in effect at the time such information is collected. We will take reasonable steps to draw your attention to any changes in our Privacy Policy. However, to be on the safe side, we suggest that you read this document each time you use the website to ensure that it still meets with your approval.

For general information please feel free to contact us via contacts provided on and for privacy question via

Terms of service regarding Applications and Websites

This web page represents a legal document that serves as our Terms of Service and it governs the legal terms of our Websites (, and any associated web-based and mobile Applications, as owned and operated by Sea-Help GmbH.

Capitalized terms, unless otherwise defined, have the meaning specified within the Definitions section below. This Terms of Service, along with our Privacy Policy, any mobile license agreement, and other posted guidelines within our Service, collectively “Legal Terms”, constitute the entire and only agreement between you and Sea-Help GmbH regarding the usage of Applications and Websites. We may amend our Legal Terms at any time without specific notice to you. The latest copies of our Legal Terms will be posted on our Website, and you should review all Legal Terms prior to using our Service. After any revisions to our Legal Terms are posted, you agree to be bound to any such changes to them. Therefore, it is important for you to periodically review our Legal Terms to make sure you still agree to them.

By using our Applications and Websites, you agree to fully comply with and be bound by our Legal Terms. Please review them carefully. If you do not accept our Legal Terms, do not access and use our Service. If you have already accessed our Websites and / or Applications related service and do not accept our Legal Terms, you should immediately discontinue use of our Service. The last update to our Terms of Service was posted on April 01 2019.


The terms “us” or “we” or “our” refers to Sea-Help GmbH, the owner of the Service. A “Visitor” is someone who merely browses our Applications and / or Websites related Service, but has not registered as Member. A “Member” is an individual that has registered with us to use our Applications and / or Websites related Service. Our “Service” represents the collective functionality and features as offered through our Applications and / or Websites related Service to our Members. A “User” is a collective identifier that refers to either a Visitor or a Member. All text, information, graphics, audio, video, and data offered through our Service are collectively known as our “Content”.

Warranty Disclaimer

Your access to and use of the Services or any Content is at your own risk. YOU UNDERSTAND AND AGREE THAT THE SERVICES ARE PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS. WITHOUT LIMITING THE FOREGOING, TO THE FULL EXTENT PERMITTED BY LAW, Sea-Help GmbH DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Sea-Help GmbH makes no representations or warranties of any kind with respect to the Services, including any representation or warranty that the use of the Services will (a) be timely, uninterrupted or error-free or operate in combination with any other hardware, software, system or data, (b) meet your requirements or expectations, (c) be free from errors or that defects will be corrected, or (d) be free of viruses or other harmful components.

Legal Compliance

You agree to comply with all applicable domestic and international laws, statutes, ordinances, and regulations regarding your use of our Service. Sea-Help GmbH reserves the right to investigate complaints or reported violations of our Legal Terms and to take any action we deem appropriate, including but not limited to cancelling your Member account, reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to your profile, email addresses, usage history, posted materials, IP addresses and traffic information, as allowed under our Privacy Policy.

Limitation of Liability

To the maximum extent permitted by applicable law, Sea-Help GmbH shall not be liable for: (a) any indirect, incidental, exemplary punitive, or consequential damages of any kind whatsoever; (b) loss of: profits, revenue, data, use, good-will, or other intangible losses; (c) damages relating to your access to, use of, or inability to access or use the services; (d) damages relating to any conduct or content of any third party or subscriber using the services, including without limitation, defamatory, offensive or illegal conduct or content; and/or (e) damages in any manner relating to any content. This limitation applies to all claims, whether based on warranty, contract, tort, or any other legal theory, whether or not Sea-Help GmbH has been informed of the possibility of such damage, and further where a remedy set forth herein is found to have failed its essential purpose.

Intellectual Property

Our Service may contain trademarks as well as those of our affiliates or other companies, in the form of words, graphics, and logos. Your use of our Service does not constitute any right or license for you to use such trademarks, without the prior written permission of the corresponding trademark owner. Our Service is also protected under international copyright laws. The copying, redistribution, use or publication by you of any portion of our Service is strictly prohibited. Your use of our Service does not grant you ownership rights of any kind in our Service.

Using your account

Sea-Help GmbH hereby grants you a royalty-free, nonexclusive, worldwide, non-transferable, right and license to access, use and execute the Sea-Help-App and its related software for the applicable subscription term subject to the restrictions set forth in these Terms.

The Service is made available for download solely for use by You and only according to these Terms. Any reproduction, resale or redistribution of the application that is not in accordance with these Terms is expressly prohibited, and may result in civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. The license granted hereunder may not be transferred by You to any third party and is non-exclusive.

You acknowledge that the Services and their related software are proprietary to Sea-Help GmbH and/or its suppliers and are protected by copyrights, trademarks, service marks, patents and/or other proprietary rights and laws. You may not remove any proprietary notices or labels from any of the Services. You may not alter, modify, redistribute, sell, auction, decompile, reverse engineer, disassemble or otherwise reduce any of the Services to a human-readable form. You may not reproduce, distribute or create any derivative works based on the Services without expressly being authorized in writing to do so by “Sea-Help GmbH”. Further, You may not rent, lease, grant a security interest in or otherwise transfer any rights to the Services. All rights not expressly granted in these Terms are reserved to “Sea-Help GmbH” and its suppliers.

The license granted hereunder entitles You to receive any and all standard updates and support that “Sea-Help GmbH” provides to all users of its Services, generally. Notwithstanding the previous sentence, “Sea-Help GmbH” reserves the right to charge all of its users fees for any future versions of, or premium (i.e., charged for) upgrades to, the Services. You understand that “Sea-Help GmbH” may update or modify any of the Services and their related software at any time, but is under no obligation to inform You of any such updates or modifications. For the avoidance of doubt, unless “Sea-Help GmbH” chooses to provide such updates or modifications to all of its users, these Terms do not grant You any right, license or interest in or to any premium support, maintenance, improvements, modifications, enhancements or upgrades to the Services or their related software.

You are solely responsible for the content of Your computer(s) and any transmissions made when using the Services. Your use of the Services are subject to the Terms set forth herein and all applicable laws, rules and regulations, including local, state, national and international laws, rules and regulations (including without limitation those governing account collection, export control, consumer protection, unfair competition, anti-discrimination or false advertising). When using any of the Services You hereby agree: (i) to comply with all applicable laws, rules and regulations, including local, state, national and international laws, rules and regulations (including without limitation those governing account collection, export control, consumer protection, unfair competition, anti-discrimination or false advertising); (ii) not to use the Service to post, distribute, or otherwise make available or transmit any software or other computer files that contain a virus, trojan horse, worm or other harmful or destructive component; (iii) not to use the Service for any illegal purposes; (iv) not to delete from the Service or its related software, documentation or any “Sea-Help GmbH” Service used in connection with the Service, any legal notices, disclaimers, or proprietary notices such as copyright or trademark notices, or modify any logos that You do not own or have express permission to modify; (v) not to use the Service to interfere or disrupt any other networks connected to the Service; (vi) not to use the Service to infringe any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy; and (vii) not to use the Service to distribute any unlawful, harassing, libelous, defamatory, racist, indecent, abusive, violent, threatening, intimidating, harmful, vulgar, obscene, offensive or otherwise objectionable material of any kind or nature. You shall not access or use someone else’s “Sea-Help GmbH” account at any time, without first obtaining the permission of the account holder. You agree that You are responsible for all actions and inactions of Your employees, consultants, or any other third party that You allow to access Your “Sea-Help GmbH” account, and You agree to use commercially reasonable efforts to monitor such third party users.

Payments, fees and renewals Accepted Methods of Payment:

Payment of Subscriptions

Payment of the subscription fee is upfront for the selected period and must be by credit card charge, Stripe charge, direct debit or invoice, and Your subscription will not be automatically renewed. All payments are processed by Stripe, WireCard, Paypal or SEPA.

Use of personal data

Please refer to our Privacy Policy

Links to Other Websites

Our Service may contain links to third party websites. These links are provided solely as a convenience to you. By linking to these websites, we do not create or have an affiliation with, or sponsor such third party websites. The inclusion of links within our Service does not constitute any endorsement, guarantee, warranty, or recommendation of such third party websites. “Sea-Help GmbH” has no control over the legal documents and privacy practices of third party websites; as such, you access any such third party websites at your own risk.

General Terms

Our Legal Terms shall be treated as though it were executed and performed in Austria, and shall be governed by and construed in accordance with the laws of Austria, without regard to conflict of law principles. In addition, you agree to submit to the personal jurisdiction and venue of such courts. Our failure to enforce any provision of our Legal Terms shall not be deemed a waiver of such provision nor of the right to enforce such provision. The rights of Sea-Help GmbH under our Legal Terms shall survive the termination of our Legal Terms.

Mobile applications

Google and Apple have no obligation at all to provide any support or maintenance services in relation to the Android Application and Apple Application. If you have any maintenance or support questions in relation to the Application, please contact us, not Google or Apple, using the contact details at the end of these terms.

Contacting Us

If you have any questions about this Terms of Service, do not hesitate to contact us at:

Sea-Help GmbH
Maria Greil Straße 6
4802 Ebensee
phone: 00436133627210

100% Help
SeaAssistanceService & Yachtinsurance

ADRIATIC SEA ..... 00385 919 112 112
BALEARIC / BALTIC SEA ..... 00800 112 00 112


100% Help / SeaAssistanceService & Yachtinsurance


ADRIATIC SEA..... 00385 919 112 112
BALEARIC- / BALTIC SEA ....... 00800 112 00 112


100% Help / SeaAssistanceService & Yachtinsurance


ADRIATIC SEA ..... 00385 919 112 112
BALEARIC / BALTIC SEA ....... 00800 112 00 112